Showit, Inc Privacy Policy
Last Revised: May 24, 2018

Who We Are

Showit, Inc provides web design software and hosting services.

This privacy policy applies to all visitors and customer using or accessing any of the websites that we produced or maintain for the services we provide, including showit.co, showit.site, showitpreview.com and showitfast.com.

This policy DOES NOT cover websites that we host for our customers as part of our Showit service. For these sites, the site owner/customer is responsible for publishing its own privacy policy.

Showit, Inc is a registered corporation in Nevada, USA. Our mailing address is:

2174 E Williams Field Road, Suite 210
Gilbert, AZ 85295
Phone: (800) 930-5417

For any privacy-related questions, you can reach us at help@showit.co.

Who We Share Your Data With

We use third-party services (data processors) across our sites. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use (with links to their privacy policies) in the sections below.

Each third-party provider has been vetted by our security team to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. Where appropriate and available, we hold additional signed Data Privacy Agreements with these companies as an additional layer of accountability in order to help ensure your data is safe and secure.

We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. When a design is purchased on our Design Market (https://store.showit.co), the third-party designer(s) of purchased designs may view the order information of the transactions which would include personal information including name and email address of the purchaser. Designers do not have access to sensitive information such as credit card numbers.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our sites to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

What Personal Data We Collect And Why We Collect It

If you create an account, you will be prompted to provide your Email Address, First Name and Last Name. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password.
Once an account is created, you must contact us to have it deleted.
Accounts have a numeric User ID assigned to them when they are created. The User ID cannot be changed. As part of creating an account, we also request your industry, current site domain, phone number and password.
You may edit these details in your Profile at any time.
If you have an account and you log in to our site, we will set up several cookies to save your login information and some of your options. The logged-in cookies last for seven days.
If you log out of your account, the login cookies will be removed. It is important that you log out if you are using a public computer.
For users that register on our site, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time.

Publishing Content

If you upload media (e.g. images) to the Showit application, you should avoid uploading images with EXIF GPS location data included. Visitors to your website can download and extract any location data included in images on the website.

Email/Chat/Contact Forms

We use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here.
Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in G Suite archives and in our help desk third-party service provider, Intercom. We use Intercom to provide live chat and email support services. Any data provided during a support session with one of our team members will be recorded and logged. This includes your name, email address, and IP address.The Intercom privacy policy is found here.
We keep all email and support email/chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.

Embedded Content From Other Websites

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below. Where a general privacy policy is not available, the applicable country is indicated.
Amazon
Facebook
Instagram
Satismeter
Vimeo
YouTube (Google)

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here.

Marketing Campaigns

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.
We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.
All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
We use two different services for email marketing, Infusionsoft and Mailshake. Infusionsoft's privacy policy is found here. Mailshake's privacy policy is found here.

Hosting and API Services

All web servers and hosting are managed by our team on the Amazon Web Services platform located in different regions around the world. This includes website hosting, backups, web database, file storage, APIs, and log files. We also use third-party WordPress hosting services to manage the hosting of client WordPress blogs including WPEngine, Pagely, Dreamhost, and GoDaddy. Most client sites are hosted through WPEngine but a client can request more information on the third-party hosting provider we are using for their site.

User Created Contact Forms

We provide the ability for our customers to create contact forms that their site visitors can use to submit data. We do not restrict how these forms are created or what data a user requests and it is up to the user to determine this and their associated privacy. All form data is sent securely and we store the info submitted to our servers along with emailing the data to the customer's user account. However, we do not recommend that sensitive data be captured through this method including credit cards or social security numbers. A user may request that any contact form data be deleted from our system by emailing help@showit.co.

What Rights You Have Over Your Data

If you are a registered user you can request to see or download the data we have about you. This will include profile information and payment, and support ticket histories.

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to help@showit.co. We will respond within a reasonable timeframe, not to exceed 30 days.

How We Protect Your Data

The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed in everything that we do.

We utilize WordPress for our subscription system and marketplace and for customer sites. See wordpress.org/about/security for details on the security of the WordPress core itself.

All staff only have access to systems that are directly required to complete the functions of their job. All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes. Staff regularly attend industry conferences and otherwise stay informed of best practices and relevant trends.
We only use third-party services, such as Amazon Web Services, that are fully vetted and adhere to the highest levels of privacy and security practices.

What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 72 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

Visiting Our Websites from Outside the United States

This Privacy Policy is intended to cover collection of information on or via our website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

Privacy Policy Changes

Although most changes are likely to be minor, Showit may change its Privacy Policy from time to time, and in Showit's sole discretion. Showit will notify clients by email when making changes.

Changelog

May 24, 2018 – Updated language of the policy to be more user-friendly, specifically outlining requirements in preparation for meeting the GDPR.

Please also refer to our Terms of Service for additional info.

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